We are dedicated to ensuring the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). Our privacy policy outlines how we handle the collection, use, and disclosure of Personal Information, based on the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction We are responsible for managing and protecting the Personal Information under our control. We have appointed individuals responsible for ensuring compliance with our privacy policy.

2. Identifying Purposes We collect, use, and disclose Personal Information to deliver the products or services you request and to offer additional products and services that may interest you. The purposes for which we collect Personal Information will be identified before or at the time of collection. In some cases, the purpose may be clear, and consent may be implied, such as when providing your name, address, and payment details during the order process.

3. Consent Knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where legally required or permitted. Providing Personal Information is always optional. However, not providing certain information may limit our ability to offer our products or services. We will not make consent a condition for providing a product or service, except as necessary to supply the product or service.

4. Limiting Collection We will only collect Personal Information necessary for the identified purposes. With your consent, we may gather Personal Information in person, over the phone, or via mail, fax, or the Internet.

5. Limiting Use, Disclosure, and Retention Personal Information will only be used or disclosed for the purpose it was collected, unless you have consented otherwise or it is required or permitted by law. We will retain Personal Information only for as long as necessary to fulfill the purpose or as required by law. [Include any third parties with whom Personal Information may be shared, if applicable.]

6. Accuracy We will maintain Personal Information in an accurate, complete, and up-to-date form as needed to fulfill the purposes for which it is used.

7. Safeguarding Customer Information Personal Information will be protected by security safeguards appropriate to its sensitivity. We take reasonable precautions to prevent loss, unauthorized use, access, or disclosure of your Personal Information.

8. Openness We will provide information about our policies and practices concerning the management of your Personal Information.

9. Customer Access Upon request, you will be informed about the existence, use, and disclosure of your Personal Information and will be given access to it. You may verify and correct your Personal Information as necessary. However, in certain circumstances allowed by law, we may not disclose specific information, such as when it involves other individuals or legal, security, or proprietary restrictions.

10. Handling Customer Complaints and Suggestions For any questions or concerns regarding our privacy policy or practices, please contact us at: info@iherb.com

Additional Information

Cookies A cookie is a small file or piece of information stored on your computer's hard drive when you visit our website. We may use cookies to enhance our website's functionality and provide a customized online experience. Cookies are commonly used, and most browsers are initially set to accept them automatically. You can adjust your browser settings to reject cookies or notify you when they are received. Please note, however, that disabling cookies may affect the performance of our website.

Other Websites Our website may contain links to third-party sites not governed by this privacy policy. While we strive to link only to sites with high privacy standards, our policy does not apply once you leave our site. We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy statements of those sites to understand how your information may be collected, used, shared, and disclosed.